![]() ![]() On 28 June 2019, the resident called following a “missed call” and a repair was rearranged for that day.On, the resident called to log a repair.The landlord advised it would be in touch to arrange an inspection. On 5 November 2018, the resident reported a “leaking immersion”.The landlord has provided its contact records, which evidence the following:.The resident is an assured tenant of a three-bedroom house (the property).The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigation’s findings. Their accounts of what has happened are summarised below. The Ombudsman considers the evidence and looks to see if there has been any ‘maladministration’, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner.īoth the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. ![]() The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. ![]()
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